You just find the time to focus on the work you love doing and the phone buzzes. Again. It’s great the work is coming in … but it would be great to have time to actually do the work, right?
We give your focus back. We remove distractions. We have a team dedicated to answering your phone when you’re not able to. Choose the best package to suit your business.
24/7 services
holiday cover
diary management
… we’ve got your back!
These packages are designed for our clients who require more than just a basic ‘message service’.
What is included in Our “Minute Inclusive” Packages?
*Please note our prices are subject to VAT.
Calls answered in your name.
Name, number, email and a message taken.
More complex messages/FAQs/forms.
Instant email and/or one SMS notification for each inbound call.
End of day/week and/or month reporting.
Dedicated account manager.
Optional extras which are available:
24/7 service is available.
Call forwarding can be added.
All other optional extra services detailed below can be added..
Per Minute 'PAYG' rates
|
Hours included |
Package |
Monthly fee |
Cost per minute |
|---|---|---|---|
|
Working week Monday - Friday 8.30am - 6.00pm |
Per minute |
£52.80 |
£1.44 |
|
Out of hours 'OOH' Evenings, Weekends and Bank Holidays |
OOH / per minute |
£158 |
£1.73 |
|
Voicemail |
Description for OOH calls |
Set up cost Free |
Monthly fee £12 |
Holiday cover (payable in advance)
|
Description |
Set up cost (one off) |
Fees |
Excess call cost (per min) |
|---|---|---|---|
|
To cover short-term holiday |
£36 |
£28.80/day £2.88/month (to keep the same DDI) £1.44/day - diary management (optional) |
£2.16 n/a n/a |
Call Patches / /Transfers (p/patch & p/minute)
|
Details |
Cost |
|---|---|
|
Transferring your callers to 01 and 02 numbers |
£1.00/patch ** |
|
Transferring your callers to 03, 07 and 08 numbers |
£3.17/patch ** |
|
Transferring your callers to international landline numbers |
£1.80/patch ** |
** NB: The ‘per patch’ cost includes:
10 minutes patch length to UK landlines
10 minutes patch length to UK mobiles
10 minutes patch length to international landlines
Patched calls in excess of these lengths will be charged as an additional patch at the rate stipulated above.
Outgoing Calls (per minute)
|
Details |
Day |
Cost |
|---|---|---|
|
Directly related to incoming calls (not follow-ups or marketing) |
Working day |
£1.66 |
|
|
OOH |
£1.94 |
Numbers
|
Number type |
Set up cost (one off) |
Monthy fee |
|---|---|---|
|
0800 |
£28.80 |
From 21.60 |
|
0300 or 0333 |
£28.80 |
From £21.60 |
|
01 or 02 |
£28.80 |
From £14.40 |
|
International |
Individual quote |
Individual quote |
Website Live Chat
|
Service |
Time |
Monthly fee |
Cost per chat |
|---|---|---|---|
|
In-hours only |
8.30am until 6.00pm Monday - Friday |
£108 |
£1.44 |
|
24/7 |
Evenings, Weekends and Bank Holidays |
£223.20 |
£2.88 |
Other Call-Related Services
|
Service |
Details |
Cost |
Terms |
|---|---|---|---|
|
Diary management |
Appointment making, cancelling and scheduling |
£43.20/month |
Monthy |
|
Diary set up |
Setting up a diary / transferring client information |
£43.20/hour |
Hourly |
|
CRM management |
Entering caller details into client's CRM |
£43.20/month |
Monthly |
|
Order processing |
Sent on a message Processed on one system Processed on two systems |
£1.44 £1.94 per order £2.74 per order |
Monthly |
|
Disaster recovery |
Procedure implemented to protect business in the event of a disaster / emergency |
£36/month |
Monthly |
|
Fault ticket logging |
Using client's system or ours |
From £57.60 |
Monthly |
FAQs
How does it work?
At our company, we use a direct dial-inwards (DDI) number to forward calls to us. Once we provide you with this number, you can contact your mobile provider and they will assist you in setting up call forwarding. It's a simple process, and we are happy to guide you through it if needed.
What information do you take from callers?
We offer a customizable message passing service that caters to your needs. You can choose the level of detail required and provide us with the necessary information, and we will send you an email with the relevant message. We aim to provide a seamless experience by accommodating our clients' individual preferences.
Can you provide me with a telephone number that I can advertise on my website and other promotional material?
Yes, you can choose to have a virtual telephone number with an 01, 02, 03, or 08 prefix. These numbers are not limited to your local area, so if you work in the north of Manchester, for example, you can still have a London telephone number.
Do I have to have my phones diverted all of the time?
We offer different options to inform our clients of their calls and messages. After each call, we email the caller's ID, the reason for calling, and time. SMS notifications are also available upon request. If you prefer, we can arrange a regular time for sending a list of calls and messages received. We value your preferences to ensure a smooth experience. We understand that our clients have varying preferences, and we are happy to accommodate them to ensure a smooth and seamless experience.
How do I get my messages?
We offer different options to inform our clients of their calls and messages. After each call, we email the caller's ID, the reason for calling, and time. SMS notifications are also available upon request. If you prefer, we can arrange a regular time for sending a list of calls and messages received. We value your preferences to ensure a smooth experience. We understand that our clients have varying preferences, and we are happy to accommodate them to ensure a smooth and seamless experience.s.
How do virtual telephone numbers work?
Our virtual telephone numbers are designed to be flexible and convenient for you. They are entirely virtual and don't require a landline to function. You can easily divert incoming calls to any device, including your mobile, home phone, or office landline. This means that you can answer client calls from any device, even if you only have a mobile.